At Wizbad Digital, protecting your personal data is a priority. This policy describes how we collect, use and safeguard your information in accordance with Law No. 2017-20 of April 20, 2018 on the Digital Code of the Republic of Benin and international best practices (GDPR).
1. Data controller
The data controller is:
- Wizbad Digital — RCCM: RB/COT/24 A 106238
- Registered office: Ilot 1692-M, Fidjrossè Centre, Cotonou, Benin
- DPO contact: contact@wizbaddigital.com
2. Data collected
We only collect data that is necessary to deliver our services:
- Identification data: first and last name (contact, quote and booking forms);
- Contact details: email, phone, postal address;
- Booking data: dates, type of service, special requests;
- Payment data: processed by our secure providers (Mobile Money, banks, PayPal) — we never store any banking information;
- Technical data: IP address, browser, pages viewed (for statistical purposes).
3. Purposes of processing
Your data is used to:
- Respond to your quote or booking requests;
- Deliver the services ordered (rental, web, design);
- Handle invoicing and accounting;
- Keep you informed about the progress of your project;
- Improve our website and services (anonymized statistics);
- Comply with our legal and tax obligations (TIN 0 2024 7767 8413).
4. Legal basis
Processing is based on: your consent (forms), the performance of a contract (services booked), a legal obligation (accounting, tax) and our legitimate interest (improving our services).
5. Retention period
- Prospect data (forms with no follow-up): 12 months;
- Customer data: 3 years after the last order;
- Accounting and tax documents: 10 years (legal obligation);
- Browsing data (logs): 13 months.
6. Sharing with third parties
Your data is never sold. It may only be shared with:
- Our technical providers (LWS hosting, payment) under confidentiality agreement;
- Competent authorities in the event of a legal request.
7. Your rights
You may exercise the following rights at any time:
- Right of access: obtain a copy of your data;
- Right to rectification: correct inaccurate information;
- Right to erasure: request the deletion of your data;
- Right to portability: receive your data in a standard format;
- Right to object: refuse certain types of processing;
- Right to withdraw your consent at any time.
To exercise these rights, send an email to contact@wizbaddigital.com together with a copy of your ID. Response within 30 days.
8. Security
We implement technical measures (HTTPS encryption, strong passwords, restricted access) and organizational measures (staff training, internal policy) to protect your data against any unauthorized access, loss or disclosure.
9. Cookies
Our website uses technical and analytics cookies. See our dedicated cookie policy.
10. Complaints
In the event of a breach, you may file a complaint with the Personal Data Protection Authority (APDP) of Benin.